Refund & Cancellation Policy

1. Free trial

New LinkLead accounts currently receive a 7-day free trial. No payment method is required to start the trial, and the trial does not automatically convert into a paid subscription. Access to paid features may stop when the trial expires unless you subscribe.

2. Annual subscription

The Founding Plan costs CA$29 per year, plus any applicable taxes. You are charged when you choose to subscribe and complete Stripe Checkout. The subscription then renews automatically each year at the price shown before renewal unless you cancel.

3. Seven-day refund window

You may request a full refund of your first annual LinkLead charge within 7 calendar days after that charge. Send the request from your LinkLead login email to anita@anitachiang.com and include the charge date. Approved refunds are returned to the original payment method. Bank processing times vary.

4. Renewals and later requests

Except where required by law, renewal charges and refund requests made after the 7-day window are non-refundable, and LinkLead does not provide prorated refunds for unused time. We may consider duplicate charges, billing errors, or exceptional circumstances individually.

5. Cancellation

You may cancel at any time through the LinkLead billing portal or by emailing us. Cancellation prevents the next annual renewal. Unless a refund is approved or the service is terminated for legal or security reasons, you may continue using paid features until the end of the current paid period.

6. Service issues

If a material service problem prevents you from using LinkLead, contact us promptly so we can investigate and try to resolve it. This policy does not limit rights or remedies that cannot be excluded under applicable law.

7. Contact

Send cancellation, refund, or billing questions to anita@anitachiang.com.