Privacy Policy

1. Who is responsible

LinkLead is operated by Anita Chiang in Ontario, Canada. Anita Chiang is the privacy contact for LinkLead and can be reached at anita@anitachiang.com.

2. Information we collect

• Account information: sign-in email, account identifiers, subscription status, and billing references.
• Agent profile information: name, photo, title, credentials, brokerage, phone numbers, email, website, office address, and public-card settings.
• Lead information: a visitor's name, email or phone number, stated real-estate interest, consent, source or QR link, and submission time.
• Open-house and QR information: source labels, listing type, address, price, event time, brokerage disclosures, and scan totals.
• Technical information: basic request, security, and diagnostic data needed to operate and protect the service.
• Payment information: Stripe processes payment-card details. LinkLead receives customer, subscription, payment-status, and transaction references, but does not store full card numbers.

3. Why we use information

We use personal information to authenticate accounts; create and display digital cards; attribute scans and leads to a source; deliver lead requests to the applicable agent; send service emails; administer trials, subscriptions, refunds, and support; prevent misuse; maintain and improve the service; and meet legal obligations.

4. Consent and agent responsibilities

We ask lead-form visitors to agree to be contacted about their request. Agents using LinkLead are responsible for their own follow-up communications and must obtain any additional consent required before sending marketing messages or using a lead for a new purpose.

5. Service providers and disclosure

We disclose information only as needed to operate LinkLead, follow your instructions, protect rights and security, complete a business transfer, or comply with law. Providers may include hosting and database infrastructure, Stripe for payments, and Resend for transactional email. Some providers may process information outside your province or Canada, where it is subject to local law.

6. Retention

We retain account, profile, lead, QR, billing, and security information only as long as reasonably needed for the purposes described above, to provide the service, resolve disputes, and satisfy legal or accounting requirements. Information may remain for a limited period in backups before deletion.

7. Safeguards

We use reasonable administrative, technical, and organizational safeguards appropriate to the information, including passwordless account access, restricted access, secure connections, and protected payment and webhook credentials. No online service can guarantee absolute security.

8. Your choices and rights

You may request access to or correction of your personal information, withdraw consent where applicable, ask questions, or request deletion by emailing anita@anitachiang.com. We may need to verify your identity and may retain information where permitted or required by law. Withdrawing consent may prevent us from providing parts of the service.

9. Cookies and similar technology

LinkLead uses essential browser storage and similar technology for sign-in, session security, and basic scan-count protection. We do not currently describe any advertising-cookie program. If non-essential analytics or advertising technologies are added, this policy and any required consent controls will be updated.

10. Children

LinkLead is intended for business users and is not directed to children under 13. Do not submit a child's personal information through the service.

11. Complaints and updates

Privacy questions or complaints may be sent to anita@anitachiang.com. We will investigate and respond. We may update this policy as the service changes and will post the revised date here.